We show you how to work effectively with conflict
Conflict costs time and money in business. It inhibits action and hampers innovation and resilience. Conflict can sap your organisation’s energy and diminish profits and productivity – no one is immune. Whether you are a team leader, a manager or team member, your ability to handle difficult situations constructively and competently is critical to business and personal success.
Who do you want to be in conflict?
We provide managers and employers with effective conflict management skills that identify the root causes of conflict and show you how to achieve positive and productive outcomes.
Workplace conflict is inevitable but the way we manage it needn’t be. When provoked, we react defensively and lose perspective. We can be unaware of our own reaction and especially of our impact on others. This only serves to prolong and escalate the conflict.
Our responses are behaviours, not who we are. Because of their spontaneous nature, they are rarely effective. Conflict is best handled when we learn to be self-aware, decide who we want to be in conflict and choose responses that are constructive and when we are mindful of our impact on others.
OUR Training WORKSHOPS
All our programmes can be delivered in-house or by open enrolment
Those currently scheduled for open enrollment are listed below with their delivery dates
Bespoke in-house programmes can also be designed to address the specific needs of your workplace. Talk to us about how we can help you.
Certificate in Mediation: Griffith College (NFQ Level 8) – November 2023
Mediation: Griffith College (NFQ Level 8) – November 2023
This course gives learners the skills they need to carry out effective mediation in order to resolve disputes. It is not only relevant ot those who to become a qualified mediator but is of great benefit to anyone who manages people or situations and as such may require dispute resolution skills. Managers – whether that be HR or department heads, for example, recruiters, Gardai, armed forces, and those in the prison service are all examples of individuals who would come up against dispute on a regular basis. As such, having the skills to effectively mediate in a professional and impartial manner would be of great benefit..
MTI Certified Workplace Mediator and Trainer (CMT) in Conflict Resolution: Virtual Programme- January 2024
Virtual Certified Workplace Mediator and Trainer (CMT) is a Mediation Training Institute (MTI) programme. In January 2024 it will be delivered by Mary Lou O’Kennedy (OAK) who is a Principal Trainer with MTI. This live online training teaches managers the practical tools they need to both resolve day-to-day workplace conflict as well as train others . These strategies include the Conflict Dynamics Profile (CDP), how to have Successful Conflict Conversations (SCC) and Third Party Resolution (TPR). On successful completion of the programme, participants are also eligible for certification with the International Mediation Institute (IMI).
CINERGY ™ Conflict Management Coaching Workshop
Mastering Conflict for Effective Leadership: Online IPA Programme
Changing work practices, merging work and home life and developing new skills to work remotely could be seen as a wonderful opportunity or a significant challenge. How we each deal with changes and differences that conflict us has a significant impact on our effectiveness and impact as leaders in organisations and as individuals in life. Building our awareness of how and why we respond in different cirumstances is an essential step in identifying more approporiate and supportive behaviours and approaches.
Conflict Dynamics Profile Certification
Our Programmes
Our Training programmes and workshops are designed to give you a greater understanding of conflict behaviour with a heavy emphasis on skills practice. We help you to practice and incorporate essential constructive behaviours into how you manage conflict.
The benefits of becoming ‘conflict competent’ are both personal and business related. Many of our participants report a reduction in the level of conflict related stress, greater confidence in intervening earlier to manage conflict, new skills with which to achieve better outcomes and a greater level of self-awareness and how to respond in a way that minimises conflict. Research also shows that conflict competent mangers are more likely to be considered for promotion Organisationally, conflict management training results in better decision making at all levels, retention of top performers who value a positive working environment, reduced direct and indirect costs and greater management of risk.
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