At OAK we understand the challenges and pressures involved in today’s workplace. We also know the importance of communication and resilience in proactively overcoming these challenges. Sometimes these breakdown. More often than not, when this happens, conflict becomes part of the problem.
We give you the skills to manage conflict constructively resulting in a culture based on collaboration and innovation. Approaching workplace dynamics this way is also a core component of resilience. We show you how to build resilience at every level in your company maintaining your productivity and optimal growth, over time.
Experience You Can Trust
We bring people to the table
We will work with you to stop the escalation of conflict. Our dispute resolution approach will enable you to address disputes, privately, timely, and in a cost effective way.
We work on the principle that conflict is best resolved through dialogue. Most conflict escalates because effective communication breaks down. In mediation, we get people talking and maintain that dialogue until they find a resolution to their dispute.
MANAGE CONFLICT EFFECTIVELY
Workplace conflict is inevitable. How we manage it is not.
Science tells us that conflict is inevitable. We are hard wired for it. However, how we manage it is not. When provoked, we react defensively and lose perspective. We can be unaware of our own reaction and especially of our impact on others. This only serves to prolong and escalate the conflict.
Our responses are behaviours, not who we are. Because of their spontaneous nature, they are rarely effective. Conflict is handled best when we learn to be self-aware and choose responses that are constructive and mindful of our impact on others.
Our development and training programmes provide you with the tools and skills to manage conflict in a way that delivers better outcomes for you and your workplace.
WHAT OUR CLIENTS SAY
Experience You Can Trust
We have had the good fortune to work with OAK since October 2018. We have found them to be professionally connected with us as an organisation, providing the practical and sensible solutions we need. They have tailored their approach to our needs and their use of internationally recognised tools, and professional and approachable style, has been a real hit with our management teams.
Estelle Webb, Executive Director, IACTO
Mary Lou is a trusted and experienced mediator, trainer and conflict management specialist. She is exceptionally practical in her approach and works with each client in a way that is responsive to their unique needs and circumstances.
Mary Lou O’Kennedy, Director, OAK