Managerial Mediation

One Day Workshop

London: 6th & 7th December 2017

Edinburgh: 10th January 2018
Bristol : 16th January 2018
Manchester: 17th January 2018
Newcastle: 18th January 2018

Price Per Person €390

Register your place today

This exciting new programme offers managers a practical communication tool for resolving conflicts between others.


Managerial Mediation Provides Managers with:  

  • An understanding of the nature and hidden benefits of workplace conflict
  • A Mental Map with which to think and act strategically to manage difficult situations
  • A highly effective communication and mediation tool
  • A core leadership competency
  • Certification in Managerial Mediation from the Mediation Training Institute, Eckerd College

 

Our Managerial Mediation Programme involves five steps: 

Managerial Mediation - five steps.png

 

 

 Your employees are spending two days per month an average in conflict

 most of your managers (70%) believe that they themselves do not handle disagreements well 

 

The Benefits for Managers 

  • It enables mediation to be used as a management tool allowing for early intervention in conflict
  • Reduces the costs of conflict by up to 40%
  • Leads to greater job satisfaction, cooperation, and performance resulting in increased productivity
  • Is learned in one day requiring less skills and training than professional mediation  

 

"To the heroines and heroes among us who understand that 

losing is not Losing

winning is not Winning

vulnerability is not Weakness

pretending invulnerability is not Strength

May they become our leaders"

(Dana, 2006) 

Clients We Have Worked With

Volvo Motors
National Rehabilitation Hospital
Glanbia Consumer Foods
Euro Control

Our Partners Are 

MTI_Logo.jpg             15658602_1539062419454128_1767714717_o.png            IWD LOGO.png    

The cost of this programme is €390

Register your place today

Research shows that: 

  • Ireland has one of highest levels of workplace conflict resulting in employees spending on average two days per month in conflict

  • conflict management training is the biggest driver for high-quality outcomes. Source: CPP Global: Workplace Conflict and How Businesses Can Harness It To Thrive

 

  • 65% of performance problems are due to bad relationships (Dan Dana)

  • 35% of managers would rather parachute jump for the first time  rather than deal address as problem with their team at work (CEDR)!

 

Meet Our Presenters

Profile Picture - Mary Lou

Mary Lou O'Kennedy

Mary Lou is a professional Mediator and Conflict Management specialist. She is a certified user of the Conflict Dynamics Profile (CDP) with the Centre for Conflict Dynamics, Eckerd College, Florida

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Mary Lou is a professional Mediator and Conflict Management specialist. She is a certified user of the Conflict Dynamics Profile (CDP) with the Centre for Conflict Dynamics, Eckerd College, Florida and a Master Trainer with the Institute for Workplace Dynamics, Paris. Mary Lou is also a certified CINERGY Conflict Management Coach and Trainer with extensive experience and expertise in working with companies and organisations in the effective management of conflict. Combined with this, Mary Lou is a certified mediator in Commercial, Workplace and Family mediation with Friarylaw (ADR UK) and Athena Mediation and is a Practioner member of the Mediators’ Institute of Ireland.

Over the past 25 years, Mary Lou has managed and been a director of a number of companies. Her early management experience was in the Surveys Unit of the Economic and Social Research Institute (ESRI), then as CEO of the County Wexford Partnership for 11 years and as Managing Director of Tunstall Emergency Response Ltd for a further five years. She has held several directorships of private and non-profit companies concerned with community, social and employment services at local, regional and national level.

More recently Mary Lou has served on the Council of the Mediators’ Institute of Ireland and as Chairperson of its Education Committee (2009-2011). She is also a member of the Irish Commercial Mediation Association. Since 2006 Mary Lou has brought her management experience to her conflict resolution work to deliver mediation, coaching and training in commercial, employment, community and family disputes.

Austin Kenny

Austin Kenny

Austin is a certified user of the Conflict Dynamics Profile (CDP) and Master Trainer with the Institute of Workplace Dynamics, Paris and a certified CINERGY Conflict Management Coach.

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Austin Kenny is one of Ireland’s leading professional mediators and conflict management specialist. He has a wide range of mediation and conflict management experience including disputes involving family business, partnerships, boardrooms, shareholders, landlords and tenants, construction contracts, breach of contract, commercial insurance claims, professional negligence, minority oppression, debt collection, employment termination and probate.

Austin is a certified user of the Conflict Dynamics Profile (CDP) and Master Trainer with the Institute of Workplace Dynamics, Paris and a certified CINERGY Conflict Management Coach. He has worked across a range of sectors including agriculture and food, energy and waste management, pharmaceutical, retail, construction, medical and health, arts, legal and accounting, aviation, digital media, education, utilities, trusts and pension funds.

Austin is CEDR accredited mediator (2004), a MII Practioner Member (2009) and has completed his study of advanced mediation with MTA (2008). Since 2005 Austin has mediated a significant number of commercial disputes in a wide range of disputes and business sectors as well as handling workplace and community mediations and coaching clients through difficult conflict situations. One client stated ‘Austin helped us bring an end to a very acrimonious and legally expensive disputes between two sides. We are very pleased with the cool professionalism that Austin brought to this emotionally charged and bitter disagreement’.

Austin is also an experienced accountant and business consultant, having worked in professional practice for over 25 years. His expertise includes corporate finance, forensic accounting, expert witness, business agreements, human resources, acting as chairman, non-executive director, coach and mentor.

For further information about our Managerial Mediation Workshop and other programmes please feel free to contact Mary Lou O'Kennedy +353 86 8242303 | marylou@oakconflictdynamics.ie

Register your place today