Oak Conflict Management

Managing conflict behaviours

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Becoming Conflict Competent

Two Day Advanced Workshop

The Becoming Conflict Competent course teaches you a complete process for resolving a wide variety of conflicts. You will learn how to turn conflict into collaboration. The course helps you customize your learning based on the results of your Conflict Dynamics Profile* assessment and gain practical tools and effective practices that you can begin to use immediately.

Becoming Conflict Competent helps you learn self-management and communication skills that you can employ during conflict discussions. You’ll learn how to cool down, slow down, and reflect, and engage conflict constructively. The course incorporates processes developed by world-renowned experts in conflict management and communications, Craig Runde, Tim Flanagan, and Dr. Sherod Miller.

Specific elements of the course include:

Increasing Self-Awareness

Before the course, you take the Conflict Dynamics Profile and receive a personalized report that gives you precise information about how you currently respond to conflict. After the course, you can repeat the inventory to measure what you have gained – how you have become more conflict competent.

Managing Emotions

Do you want to handle emotions – your own and others’ – better during conflict? Becoming Conflict Competent helps you recognize your own personal hot buttons and learn how to cool yourself and others down in tough situations.

Exploring Systemic Interests

The course takes a systems view of conflict – how all parties are experiencing the conflict. Seeing the whole picture, you will better understand what you want out of the situation and, equally important, understand what others want as well.

Using Reflective Self-talk to Deconstruct Conflicts

Becoming Conflict Competent incorporates Dr. Miller’s Information Wheel – the structure of any conflict – to help you make sense out of a conflict. Six related talking skills help you express what you’re observing, thinking, feeling, wanting, and doing to address the situation.

Listening to Comprehend

The Listening Cycle provides a map and five effective listening skills that are essential for understanding others’ experience of a conflict accurately and discovering potential solutions.

Operating in the Skills Zone

Conflict competence engages others constructively from a powerful interactive space between flight and flight. Here you go to the heart of the conflict and create a “best fit” resolution. During the course you learn how to enter, stay, and return to the SkillsZone. You practice skills and processes to address real conflicts and receive feedback in a safe, controlled environment.

Mapping: A Collaborative Process For Resolving Conflicts

Everything comes together when you learn to build collaborative agreements with others. You’ll learn how to work through various conflicts – one-to-one, two-person, within a team and between groups – from beginning to conclusion.

Becoming Conflict Competent is founded upon years of academic research and real world applications. Conflict competence is our speciality. We are ready to help you and your organization constructively deal with inevitable conflict.

To find out more, contact us today.